Customer Success Manager

As Minute.ly grows, we’re looking for a highly motivated Customer Success Manager who loves technology and wants to change the video landscape with us.

As a member of our Customer Success team you will have a major impact on our success. You will manage a portfolio of our key customers on a daily basis and make sure they are reaching their business goals using Minute.ly’s products. You will also work with the customer, understanding their needs and communicating them back to the Product and R&D teams.

Responsibilities:

Establish and manage customer satisfaction through account planning, proactive client communications as well as performance measurement
Leverage your product knowledge and experience to ensure clients receive the utmost value from Minute.ly
Identify and execute on business opportunities based on data, client performance and best practices
Lead meetings and projects with director- and C-level executives

Qualifications:

1-2 years of experience as a Customer Success Manager/Account Manager in a SaaS company.
Strong project management skills
Team player
Multitasking capabilities
Strong attention to detail
Strong analytical skills using MS Excel
Tech savvy
High proficiency in English
People-lover and fun to work with!

Send your CV to [email protected]