Customer Success Manager

As Minute.ly grows, we’re looking for a highly motivated Customer Success Manager who loves technology and wants to change the video landscape with us.

As a member of our Customer Success team you will have a major impact on our success. You will manage a portfolio of our key customers on a daily basis and make sure they are reaching their business goals using Minute.ly’s products. You will also work with the Sales, Integration, Product, and R&D teams.

Responsibilities:

Be the main point of contact of the client, from the moment the integration is complete
Manage ongoing client satisfaction through account planning, proactive client communications as well as performance measurement
Leverage your product knowledge and experience to ensure clients receive the utmost value from Minute.ly products
Identify and execute business opportunities based on data, client performance, and best practices
Lead meetings and projects

Requirements:

2 years of experience as a Customer Success Manager/Account Manager/equivalent role background in a SaaS or online media company
Team player, people lover, and fun to work with!
Strong project management, meticulous attention to detail, and sharp analytical skills
Ability to explain complex situations in a simple way
Tech-savvy
High proficiency in English

Send your CV to [email protected]

Customer Success Manager

Responsibilities:

Requirements:

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